Skip to main content

Cloud Environment Terms of Service

Cloud computing allows users to conveniently access applications and to computing infrastructure assets such as network-accessible data processing.

The Industry Sandbox & Artificial Intelligence Computing (ISAIC) is an AI garage and community hub committed to being a conscientious cloud operator. These Terms of Service reflect the way the ISAIC works, the laws that apply to our organization, and certain things we’ve always believed to be true. As a result, these Terms of Service help define the relationship with our users who interact with our services. To support us in preserving the value and ease of use of the ISAIC’s cloud services, users agree to be bound by the terms of this Terms of Service (“ToS”).

The Terms of Service for the virtual machine, on demand, and/or scheduled, and/or other virtual environments of the Industry Sandbox & Artificial Intelligence Computing (ISAIC) at the University of Alberta are collectively referred to as “cloud.” Terms tenant, user and client are used interchangeably to refer to the party accessing the ISAIC services or programs. Full terms of service in the next page.


  • Cloud service is provided on a best effort basis
  • Tenants are solely responsible for ensuring they have copied all of their relevant data. ISAIC does not maintain any backup of tenant data
  • The user retains all intellectual property that the user develops in the ISAIC cloud environment
  • Failure to adhere to the terms can lead to immediate termination of access


  • The ISAIC is intended for applied training, development, optimization and scalability testing of models with tech transfer or commercial intent; if your use case does not fall into this category, your access may be removed


  • As a government and university funded resource, the ISAIC has a mandate and various obligations for reporting. As such, we retain the right to inquire about your use-case, while being considerate of any intellectual property - ISAIC monitors user activity levels and has the right to terminate idle accounts. As a collective resource the ISAIC reserves the right to allocate and manage utilization and assignments
  • The user is responsible for monitoring the email address the user provided for communication about the ISAIC
  • if no response is received after a reasonable amount of time, ISAIC has the right to proceed with maintenance that may affect the tenant’s access, compute and/or terminate your account
  • Each person is only permitted one account; using multiple email accounts, IDs or group associations to create accounts is not permitted


  • When presenting or publishing results from work conducted using ISAIC, please give appropriate credit for providing cloud resources

Waiver of Liability

  • ISAIC shall in no event be held liable for any direct, indirect, incidental, or consequential damages however caused by the use of this service

Updated June 30, 2020